Flower Home Delivery
During the COVID-19 pandemic, the delivery experience has become more important than ever
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Older adults who live alone often lack family attention and may slowly develop unnoticed mental health symptoms
According to the World Health Organization, the world’s population is rapidly aging, with the number of people aged 60 and over expected to double between 2015 and 2025. During the pandemic, adults aged 50-80 experienced mental health symptoms. Of these, 19% were depressed or sad, 19% had sleep problems, and 28% were worried and anxious.
The increasing prevalence of mental health issues among older adults highlights the urgent need for innovative and accessible solutions to provide timely care and support.
UI/UX Designer UX Researcher
People order flowers online and have it deliver to their house
Fall 2022
How can we redesign the flower home delivery experience to meet the needs of users?
During the COVID-19 pandemic, people relied on home delivery to receive food, clothes, and electronic devices. The delivery experience has become more important than ever, and people start to pay more attention to the experience. Since people do home delivery more, we aim to do research and improve their experience based on our research.
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We conducted 3 user interviews with consumers and 1 interview with a florist owner and analyzed them.
Brainstorm
We decided to choose flowers because one of my groupmates had a bad experience with flower delivery.
